Ace167 — Privacy Policy

1. Introduction

Welcome to ace167. Your privacy matters to us. This Privacy Policy explains in detail how personal data collected from ace167 platform users is processed, stored, and protected.

By using the ace167 website or mobile app, you agree to this Privacy Policy. If you do not agree with this policy, please refrain from using ace167's services.

Ace167 complies with the GDPR (General Data Protection Regulation) and applicable international data protection laws. We believe you should have full control over your personal data, and that is the principle ace167 is built on.

2. Information We Collect

Ace167 may collect the following types of information from you:

a) Registration & Identity Information:

• Full name, date of birth, and nationality.
• Email address and mobile number.
• Current address and postal code.
• National ID (NID) or passport number (for KYC verification).

b) Financial Information:

• Mobile Banking, Nagad, Rocket, or Upay account number.
• Deposit and withdrawal transaction history.
• Payment method verification documents.

c) Technical & Usage Information:

• IP address, browser type, and operating system.
• Device ID and mobile device information.
• Login activity, session data, and action logs on ace167.
• Game history, bet amounts, and results.

d) Contact Information:

• Details of messages and complaints submitted to ace167 support.
• Records of Live Chat conversations.
• History of communications via email.

3. How We Use Your Information

Ace167 uses your information for the following purposes:

Ace167 uses your data to personalize your platform experience, provide responsible gaming tools, and maintain platform security. ace167 always obtains your consent before sending any marketing communications.

4. Information Sharing & Disclosure

Ace167 never sells, rents, or shares your personal data without authorization. However, information may be shared in the following limited circumstances:

• Payment Provider: Necessary information is shared with Mobile Banking, Nagad, Rocket, and Upay to process transactions.
• Game Provider: Gameplay data may be shared with certified game providers such as Evolution Gaming and Pragmatic Play.
• Law Enforcement Agencies: Information may be disclosed in response to a court order or a lawful request from a government authority.
• AML Authority: Suspicious activity may be reported to the relevant authorities under anti-money laundering laws.
• Technology Partners: Technology service providers operating the ace167 platform work under strict confidentiality agreements.

5. Cookies & Tracking Technologies

Ace167 uses cookies and similar tracking technologies to improve platform functionality and personalize your experience.

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Used to analyze ace167 platform usage statistics. You have the option to disable these.
• Marketing Cookies: To show you relevant promotions. You may withdraw your consent at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain ace167 features.

6. Data Security Measures

Ace167 uses industry-leading security technologies to protect your data. Our security framework includes:

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): An additional layer of security applied during account login and withdrawals.
• Firewall & DDoS Protection: ace167's servers are protected by advanced firewalls.
• Regular Security Audits: Third-party experts conduct regular security audits of ace167's systems.
• Encrypted Database: All stored data is kept in an encrypted state at all times.
• Access Control: Only authorized personnel within ace167 are granted access to specific data.

7. Data Retention Period

Ace167 does not retain your data longer than necessary. General retention guidelines are as follows:

• While account is active: All information is stored and retained.
• After account closure: Retained for up to 5 years due to legal obligations.
• Financial Transaction Information: A minimum of 5 years in accordance with international AML regulations.
• Support Chat History: Up to 2 years.
• Cookie Data: From 1 day up to 2 years, depending on the type.

Once the designated retention period expires, ace167 securely deletes or fully anonymizes your data.

8. Your Data Rights

As an ace167 member, you have the following rights regarding your personal data:

To exercise any of these rights, please contact the ace167 support team by email. ace167 typically responds to requests within 30 days.

9. Third-Party Services

The ace167 platform makes use of certain third-party services. These services are governed by their own privacy policies:

• Game Provider: Certified providers including Evolution Gaming, Pragmatic Play, Spribe, and others.
• Payment Processor: Mobile Banking, Nagad, Rocket, and Upay — their own privacy policies apply.
• Analytics Tools: Analytics services used for platform improvement.
• KYC Verification Service: Certified providers engaged for identity verification.

Ace167 works only with trusted and vetted third parties, ensuring your data is protected through strict data processing agreements.

10. Child & Minor Protection

Ace167 is strictly operated for users aged 18 and above. ace167 does not knowingly collect data from anyone under the age of 18.

11. Contact & Complaints

For any questions, requests, or complaints regarding the Privacy Policy, please contact ace167's dedicated Privacy Team:

• Email: [email protected]
• Live Chat: ace167 platform support is available 24/7.
• Response Time: Typically within 48 hours.

Ace167 takes your privacy concerns seriously and works to resolve them promptly. This Privacy Policy may be updated from time to time. For significant changes, ace167 will notify you by email.